Shipping & Delivery
Packages are generally dispatched the day following the date of receipt of payment. Shipping fees include handling and packing fees as well as postage costs.Whichever shipment choice you make, we will provide you with a link to track your package online. The average delivery time depends on the choice of shipment:
Express Shipping
Courier: UPS
Delivery EU: 24H
Delivery US/Canada: 48H
Other countries: 48H/72H
Courier: UPS
Delivery EU: 24H
Delivery US/Canada: 48H
Other countries: 48H/72H
Standard Shipping
Courier: Poste Italiane
Delivery EU: 4-6 business days
Delivery Extra-EU: not available
Courier: Poste Italiane
Delivery EU: 4-6 business days
Delivery Extra-EU: not available
In the event that the Customer verifies, that the product received arrived defective or not corresponding to the product ordered, Penelope Gioelli shall provide for the reimbursement of the shipment costs sustained for the return of the product and to send to the same, at no extra charge, a new product or the product actually ordered within the least time possible.
Penelope Gioielli will not be held responsible for eventual delays in delivery caused by the courier or force majeure.